Sydney and Dubai Recognised Among the World’s Best in Customer Satisfaction, Service Excellence and Facility Quality
ExecuJet continues its legacy of excellence,with top accolades in the 2025 AIN FBO Survey across Asia-Pacific and the Middle East
These results reinforce ExecuJet's commitment to operational excellence and luxury service across its global FBO network. Our clients recognise our team’s attention to detail, personalised service and the premium experience delivered at every touchpoint.
With client satisfaction at the heart of our operations, two of our flagship locations – Sydney and Dubai – stood out once again in this year’s survey.
ExecuJet Sydney – APAC’s Top-Ranked FBO
ExecuJet Sydney has once again proven its reputation as a world-class facility, scoring an outstanding 4.55 overall, making it the top-rated FBO location in Australia.
- Highlighted for its Customer Service Representatives (CSR) with an exceptional score of 4.75
- Recognised for its refurbished terminal, onsite CIQ and fully equipped conference rooms
- Holds IS-BAH Stage 3 certification, reflecting its commitment to best-in-class safety and service standards
ExecuJet Dubai – A Standout in the Middle East
ExecuJet Middle East’s impressive FBO at Dubai International Airport achieved an impressive 4.36 overall rating, showcasing year-on-year improvement and solidifying its place among the top Middle East FBOs.
- Earned a standout 4.50 rating for Passenger Amenities, placing it among the best globally in this category
- Celebrated for its exceptional customer service, efficiency and beautifully appointed facilities
The Winners Have Been Revealed!
A Network Built on Quality and Trust
With locations across Europe, the Middle East, Africa, Asia-Pacific and the Americas, ExecuJet continues to set the benchmark for luxury ground handling. These AIN survey results reflect the passion, professionalism and dedication of our FBO teams worldwide.
We thank our clients for their continued trust and support and we remain dedicated to delivering industry-leading service worldwide.
About the AIN FBO Survey
AIN’s annual FBO Survey invites business aviation professionals to rate facilities they visited in the past year across five key categories:
- Line Service
- Passenger Amenities
- Pilot Amenities
- Facilities
- Customer Service Representatives (CSRs)
Each category is scored from 1 to 5, with 5 representing the highest level of satisfaction. These comprehensive ratings reflect genuine client experiences and provide a trusted benchmark across the industry.